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Frequently Asked Questions
Click and Collect
- How does Builder Depot Click & Collect work?
- When will my Click & Collect order be ready?
- How will I know when my Click & Collect order is ready?
- Where and when can I collect my Click & Collect order?
- What should I do when I arrive to collect my order?
- What do I need to collect my Click & Collect order?
General
- Do You Donate Building Materials?
- What is your VAT number?
- Become a Supplier
- How can I request a quote?
- How can I contact Builder Depot?
- What payment methods do you accept?
Account
Complaints Procedure
Delivery
- What does my online order status mean?
- What is Kerbside Delivery?
- Do you offer same day or next day delivery?
- What does “Online Only” or “Direct from Supplier” mean?
- Do you offer installation or removal services?
- When will my order arrive?
Returns & Refunds
- How do I return my order?
- Can I return an online order to a Builder Depot branch?
- Why has my return request been denied?
- Can Builder Depot collect my return?
- Where is my refund?
- What do I do if my item is damaged, missing or wrong?
Order Related
- How can I track my delivery?
- How can I check if my product has a warranty?
- Can I add or remove items from my order?
- I just placed an order but wish to cancel it. How do I do this?
- Can I place an order over the phone?
- I'm having trouble paying online, how can I place my order?
Product & Stock
- Do you offer a cutting service?
- Can you split packs or sell products individually?
- Do you offer samples?
- Part of my order is out of stock. What happens next?
- Can I order custom lengths of timber?
- How can I check the stock availability of a product?