Branch Enquiries

• Where is my nearest store?
• Are the online prices the same as the in-store prices?
• Store Opening Times
• Who can enter our stores?
• What are your showroom opening times?
• Are your branches open to the public?

Website and Technical

• Why can't I add a product to my basket?
• 3D secure check (3DS)

Product & Stock

• Do you offer a cutting service?
• Do you split packs of bricks?
• Do you offer samples?
• Part of my order is out of stock. When will it be back in stock?
• Can I order custom lengths of timber?
• How can I check the stock availability of a product?

Order Related

• How do I see if my product is covered under warranty?
• Can I add items to my online order?
• I just placed an order but wish to cancel it. How do I do this?
• Can I place an order over the phone?
• I'm having trouble paying online, how can I place my order?
• Why have charges been applied to my order?

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Returns & Refunds

• How do I return my order?
• Why has my return request been denied?
• Where is my refund?
• What do I do if my item is damaged, missing or wrong?

Delivery

• Do you offer click & collect?
• What is Kerbside Delivery?
• Do you offer installation of goods and removal of the old product(s)?
• When will my order arrive?
• How much does delivery cost?
• Can I collect a "Delivery Only" product?

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Complaints Procedure

• Formal Complaints Procedure

Account

• How do I get access to my old invoices?
• How do I obtain an invoice for my order?
• How do I create an online account?
• How do I reset my password?
• Can I apply for a trade cash account or trade credit account?

General

• Do You Donate Building Materials?
• What is your VAT number?
• Become a Supplier
• How can I request a quote?
• Do you offer VAT exemption?